ISO 9001:2008 Quality Management System

ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). Obtaining accreditation to ISO 9001 will equip your business with the framework and principles you need to help you reduce costs and win more business.

ISO 9001:2008 is recognised as the quality management system that enables you to streamline processes, minimise duplication, identify areas for cost savings and improve overall company performance.

Certificates are accredited by UKAS and ANAB.

Gaining ISO 9001 accreditation will also mean you can increase customer confidence in your business by demonstrating that you have an effective quality management system in place.

Any business can benefit from obtaining ISO 9001 accreditation. It is increasingly becoming a requisite for tendering for new business allowing you to compete on an even scale with competitors.

Implementing ISO 9001 is based on 8 management principles:
• A customer focussed company
• Leadership
• Involving people
• A process approach
• Systematic approach to management
• Reciprocal with relationships with suppliers
• Continuous improvement

How to Gain ISO 9001 Accreditation
• Complete the form on our Apply page or Contact page.
• EQA will undertake an assessment of your organisation over two mandatory visits.
• Provided all criteria are met we will issue you with your ISO 9001 accreditation.
• EQA maintain your registration by setting up a programme of annual surveillance audits, with re-certification taking
place every third year.

ISO 9001 requirements
1. Scope
1.1 General
1.2 Application

2. Normative reference

3. Terms and definition

4. Quality management system
4.1 General requirement
4.2 Documentation requirement
– 4.2.1 General
– 4.2.2 Quality manual
– 4.2.3 Control of document
– 4.2.4 Control of records

5. Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
– 5.4.1 Quality objectives
– 5.4.2 Quality management system planning
5.5 Responsibility, Authority & communication
– 5.5.1 Responsibility and Authority
– 5.5.2 Management representative
– 5.5.3 Internal communication
5.6 Management review
– 5.6.1 General
– 5.6.2 Review input
– 5.6.3 Review output

6. Resource management
6.1 Provision of resources
6.2 Human resources
– 6.2.1 General
– 6.2.2 Competence, awareness and training
6.3 Infrastructure
6.4 Work environment

7. Product realization
7.1 Planning of product realization
7.2 Customer-related processes
– 7.2.1 Determination of requirements related to the customer
– 7.2.2 Determination of requirements related to the product
– 7.2.3 Customer communication
7.3 Design and/or development
– 7.3.1 Design and/or development planning
– 7.3.2 Design and/or development inputs
– 7.3.3 Design and development outputs
– 7.3.4 Design and development review
– 7.3.5 Design and development verification
– 7.3.6 Design and development validation
– 7.3.7 Control of Design and development chang
7.4 Purchasing
– 7.4.1 Purchasing process
7.4.2 Purchasing information
7.4.3 Verification of purchased product
7.5 Production and service provision
– 7.5.1 Control of production and service provision
– 7.5.2 Validation of processes for production and service provision
– 7.5.3 Identification and traceability
– 7.5.4 Customer property
– 7.5.5 Preservation of product
7.6 Control of monitoring and measuring devices

8. Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
– 8.2.1 Customer satisfaction
– 8.2.2 Internal audit
– 8.2.3 Monitoring and measurement of processes
– 8.2.4 Monitoring and measurement of product
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
– 8.5.1 Continual improvement
– 8.5.2 Corrective action
– 8.5.3 Preventive action

KEYPOINTs to establish ISO 9001 system
1. Management commitment & support
2. Advertisement of certification & its effect
3. Training for common understanding
4. Establish Quality Management System in right direction
5. Enthusiastic promotion to achieve objectives
6. Proper application of expertise and advice
7. A tool for quality management as establishing & enhancing management system rather than a simple certification

Benefits of ISO 9001 certification
1. To meet the customer requirements (customer satisfaction)
2. To implement systematic management
3. To evaluate corporate image and to create PR effect
4. To enhance marketing capacity
5. To increase profitability by reducing quality cost
6. To reform employees’ consciousness
7. To improve quality

General of Quality management system
ISO 9001:2008 adopts process approach, which is based on PDCA (Plan-Do-Check-Act) cycle. This shows product or service cycle and management cycle. The following is the 4 major processes out of 20 requirements.

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